Terms of service

Please review the service agreement and policies for Poopy Paws Pet Waste Removal in London, Ontario. We believe in clear, honest communication to ensure a safe, reliable, and clean experience for you and your pets.

Service guidelines and policies

Here are the common terms, conditions, and questions regarding how we operate, access your property, handle payments, and manage waste disposal.

What are your requirements for yard access and locked gates?

Clients must ensure safe and clear access to the service area on the scheduled day. If gates are locked or obstructed and our scooper cannot enter the yard, the visit will be skipped and charged at the full rate.

Do pets need to be secured inside during service visits?

For the safety of your pets and our staff, any dogs that are skittish, protective, or aggressive must be secured indoors or away from the service area. Unsecured dogs that interfere with scooping may prevent service completion while remaining chargeable.

How does weather affect pet waste removal visits?

We operate in most weather conditions across London, Ontario. However, in the event of severe or dangerous conditions such as extreme winter storms, lightning, or severe weather alerts, your cleanup will be rescheduled for the next safe opportunity.

What is your cancellation and rescheduling policy?

Please provide at least 24 hours of notice before cancelling or rescheduling your visit whenever possible. Recurring clients are responsible for notifying us in advance of any changes to gate access, pet status, or scheduling needs.

When and how are service payments processed?

Payments are charged within 24 hours after each completed cleanup. Recurring monthly clients also have the option to set up automated billing charged on the first of each month.

How is pet waste disposed of after cleaning?

By default, all scooped pet waste is securely bagged and disposed of in your outdoor garbage bin on-site. If you prefer off-site disposal, our team can haul the waste away for an additional fee of $30 per bag.

How is service pricing calculated?

Pricing is determined by the size of your yard, the number of dogs, and the overall accumulation of waste. Additional initial cleanup charges may apply if excessive waste has accumulated prior to our first visit.

What are the property condition and liability terms?

Clients are responsible for keeping yards reasonably maintained and safe for scoopers. Poopy Paws is not liable for pre-existing yard damage, hidden obstacles, underground wires, or hazards not reasonably visible, such as items buried under excessively tall grass or deep snow. Poopy Paws reserves the right to update terms and pricing with advance client notification.

Ready for a cleaner yard?

Let our friendly team handle the chore so you can enjoy your yard worry-free. Request your free quote today or review our affordable service plans.